The BumChum Warranty
We want you to feel happy and confident about your purchase; hence we stand behind the quality of our cloth diapers. Every diaper is made with the best fabric and utmost care is taken to ensure that the design of each diaper is functional and comfortable for babies. In the off chance that you do experience a manufacturing defect in the following, we would happily send you a replacement.
Areas covered under warranty:
Snap Defect: If a snap is coming apart from the fabric, or has completely fallen off
TPU Defect: If the waterproof layer is separating and peeling away from the fabric
Sewing Defects (only applicable on NEW diapers) : If the diaper stitching is coming loose or the diaper is coming apart at the seams ( Please note this does not include normal wear and tear )
Note: All warranty claims should be accompanied with the original proof of purchase. No exceptions.
Refunds & Cancellation:
We will put our best effort to satisfy our customers, although if you are not satisfied with any of the product you have ordered, you can return the product within 15 days from the date of your order as per the terms given below:
1. If the product received by you is in damaged or defective condition or if the product delivered is different from what you have ordered, you can return the product in the same condition i.e. in its original packaging along with original tags and with the invoice.
2. Please do not accept the product if the outer packaging is damaged.
3. We will deduct the return shipping charges (If sent by our courier partner or you can send it through any of the premium courier service of your choice) and remaining amount will be credited to your account or adjusted with your next order with us.
4. Please intimate us via phone or email if you are sending any returns to us.
5. The refund is subject to the approval after complete examination of the product from our side.
6. Product sold under deals or special offers will not be returned.